客户CRACK:协作(Collaborative)、代表(Representative)、授权的(Authorized)、承诺的(Committed)、懂行的(Knowledgeable) by Barry Boehm
梦想家和实干家(Visionary and Doer)、领导与团队成员(Leader and Team Player)、沟通者与导航者(Communicator and Negotiator)、授权的和承诺的Empowered and Committed、始终在的和合格的(Available and Qualified) by Roman Pichler